Terms and Conditions
Terms & Conditions
Use of this website constitutes your understanding and acceptance of the following terms & conditions. Superior Farms Pet Provisions reserves the right to edit or update these terms at any time. Use of this site shall be governed by the laws of the state of California, U.S.A.
Shipping Charges & Times
Shipping costs are determined by the total weight of the order and by the shipping method selected. Your total shipping charges will be displayed on the Checkout page, prior to submitting your order.
The Shipping cost will be displayed in Checkout once the Shipping Address is entered and the Shipping Method selected.
Available to only customers within the Continental United States*
- $6.99 (Free on orders of $50 and more) - FedEx SmartPost (2 - 7 business days)
- $15.99 - FedEx Ground (2-5 business days)
- $25.00 - FedEx Express – 3 day (3 business days)
- $45 - FedEx Overnight (1 business day)
*We do not ship to Hawaii or Alaska
Everyday Free Shipping on $50
Free Standard Shipping automatically applies to your qualifying minimum online purchase subtotal of $50. No promotion code is necessary. Subtotal refers to amount of order before taxes and shipping. All Free Shipping is based on Standard Shipping rates.
Delivery Expectations for Standard Shipping Orders
We cannot currently process orders during weekends or state-observed holidays. The following applies to non-holiday weekdays only:
- Orders received by our system by 11:00 p.m. Pacific Standard Time on Monday will ship by Wednesday.
- Orders received by our system by 11:00 p.m. Pacific Standard Time on Tuesday will ship by Thursday.
- Orders received by our system by 11:00 p.m. Pacific Standard Time on Wednesday will ship by Friday.
- Orders received by our system by 11:00 p.m. Pacific Standard Time on Thursday will ship by Friday.
- Orders received by our system by 11:00 p.m. Pacific Standard Time on Friday will ship by Monday.
- Orders received by our system by 11:00 p.m. Pacific Standard Time on Saturday will ship by Tuesday.
- Orders received by our system by 11:00 p.m. Pacific Standard Time on Sunday will ship by Tuesday.
Superior Farms Pet Provisions is not responsible for shipments that are delayed or canceled due to weather conditions, courier availability or performance, inaccessible addresses or any other condition beyond our ability to control.
In the event that your order cannot be immediately fulfilled in its entirety, we will ship the items we have in stock and the remaining items will be canceled from your order. You may reorder once they become available again.
Use of Technology
Superior Farms Pet Provisions uses industry-standard vendors to host this website and manage the email communications to and from this website and may, at its discretion, send communications from this site using the contact information provided by the user. However, we do not guarantee the availability of this website and we reserve the right to take this website “offline” at our discretion for maintenance or any other reason. We assume no responsibility for any viruses, malware, phishing, spam or similar unwanted actions that may result from the use of this website.
Superior Farms Pet Provisions uses the ecommerce website service Shopify to solicit, process and fulfill online orders. Additionally, Superior Farms Pet Provisions uses third party "Apps" on the Shopify website to provide certain services. Both the website and the third party Apps use and retain customer data to provide a convenient shopping experience and to facilitate easy re-ordering. By submitting your information on our website and through our Apps, you acknowledge to Superior Farms Pet Provisions that you are doing so willingly. Superior Farms Pet Provisions makes every effort to provide a secure shopping experience. Customer data you submit may be used to communicate related sales events, promotions, and details about your orders.
Trademarks and Copyrights
All trademarks, brand names and products names are the property of Superior Farms Pet Provisions. The sharing, printing or copying of content from this website is permitted only for the purpose of ordering or purchasing our products. Any other use, including the altering or commercial use of the content on this site is prohibited.
Accuracy of Information
Superior Farms Pet Provisions makes every effort to present accurate information regarding products, prices and availability. We make no guarantees, however, about the accuracy of the information on this website and take no responsibility for any inconvenience, cost or hardship that may result from such inaccuracies.
Superior Farms will not accept, and may remove at its sole discretion, any content submitted or sent by a user that we deem profane, obscene, threatening or in any other way irrelevant to our business as well as block or remove user access to this site. At the same time, Superior Farms Pet Provisions cannot monitor all content at all times, and accepts no responsibility should the aforementioned content types be displayed before we are able to remove them.
This website may feature links to third parties. Superior Farms Pet Provisions makes no claim as to the availability, accuracy or integrity of these links or any third party related to same.
Superior Farms Pet Provisions makes an effort to provide a website that is a fun, helpful, and accessible experience for all users. Our intent is to come into compliance with the Web Content Accessibility Guidelines (also referred to as “WCAG 2.0”) website accessibility standards as soon as is reasonably possible. For more information, contact us at firstname.lastname@example.org
To the extent the law allows, you agree that Superior Farms Pet Provisions will not be liable for any damages or inconvenience caused by the use of this site or the use of our products regardless of whether or not Superior Farms Pet Provisions has been advised of the possibilities of same.
You agree to indemnify, defend, and hold harmless Superior Farms Pet Provisions, its officers, employees and partners from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions. You agree to hold the aforementioned parties harmless in the event of the misuse (accidental or intentional) of your account information.